Refund Policy

1. The short version

ListIQ Pro does not issue refunds on subscription payments. Once a billing period has been paid for, that payment is not returnable, whether or not you use the credits included in it.

We would rather tell you that here than have you discover it after paying. It is also why the free plan is genuinely usable rather than a crippled preview.

2. Test before you pay — that is the point of the free plan

The free plan gives you 10 credits every month, with no card required and no time limit. It runs the listing and image generators across every live marketplace — the same output quality a paying customer gets, just less of it. Bulk CSV generation starts at Starter, and product video draws on a separate video credit balance on every plan — the Free plan includes no video credits at all.

That means you can generate real listings for products you actually sell and judge the result before any money changes hands. If the output does not work for your category, you will know before you subscribe.

3. Who processes payments

Paddle.com Market Ltd (Paddle) is our merchant of record and the seller of record for every purchase. It collects payment, calculates and remits applicable sales tax, VAT and GST, and issues your invoice.

The Paddle buyer terms also apply to your purchase. Nothing in this policy reduces any right you have under them, and Paddle may act on a payment dispute independently of us.

4. EU and UK right of withdrawal

If you are a consumer in the EU or the UK, you have a statutory 14-day right to withdraw from a distance contract. We honour that right. Contact us within 14 days of purchase and we will cancel and refund, whatever section 1 says.

That right can be waived for digital content supplied immediately, but only if you actively affirm the waiver at checkout — and our checkout does not currently ask you to. Until it does, the right stands. We would rather state that plainly than rely on a clause you never agreed to.

Outside the EU and UK, all fees are non-refundable except where local mandatory law requires otherwise, or in cases of duplicate billing error. Consumers in Australia, India and elsewhere may have non-excludable rights; where local mandatory law conflicts with this policy, the law wins.

5. Cancelling

You can cancel at any time from your account settings, and there is no cancellation fee. Cancelling stops the next renewal — it does not refund the period you are currently in, and you keep full access until that period ends.

If you are unsure whether to continue, cancel before the renewal date rather than after. We cannot reverse a renewal charge once it has been taken.

6. Credits

Credits have no cash value and cannot be exchanged for money. Monthly plan credits reset at the start of each billing month and do not roll over; unused ones at the end of a period are not refundable. Pay-as-you-go top-up credits are held separately and do carry forward until used.

Where a generation fails for a technical reason on our side, the credits are restored to your balance. That is a credit correction, not a refund, and it does not require a request — but tell us if you think it has been missed.

7. If you think a charge is wrong

This policy covers refunds for service you received. It does not cover billing errors. If you have been charged twice, charged after cancelling, or charged an amount that does not match your plan, email official@listiq-pro.com and we will investigate and correct it.

8. Chargebacks

Please contact us before raising a chargeback with your bank. Chargebacks are handled by Paddle and normally result in the account being suspended while the dispute is open. A genuine billing error is resolved far faster by email.

9. Changes

We may update this policy. The version in force at the time you made a payment is the one that applies to that payment.